Reach support

Where do I contact Baloobet Casino support?

Live chat, e-mail and phone reach a person in minutes, and Baloobet Casino support answers around the clock, every day of the year.

Get help now Minimum deposit NZ$8. Terms apply. 18+ only.

Paid out this week

748,830 NZ$

8,892 Members playing now

Baloobet Casino LLC holds licence ALSI-552306 from the Anjouan Offshore Finance Authority, operating continuously since 2008 — 18 years of verifiable standing.

Average withdrawal processes in 18 minutes. NZ$40M paid out each week, NZ$127M each month, with a single-withdrawal ceiling of NZ$70,000.

Every session and transaction is protected by 256-bit TLS. Games are independently audited by iTech Labs and SIQ, with disputes handled through GLI.

Straight through to a person

Pick the channel that fits your question

Short answers come first at Baloobet Casino, so start with the channel that matches what you need.

Is chat faster?

Best for anything urgent or awkward to explain: a stuck deposit, a bonus that will not load. Chat answers in about four minutes, day or night.

Open chat

Paper trail needed?

Best for screenshots, statements and anything you want in writing. Write to [email protected] and expect a reply within two hours.

Write to us

Can I speak to someone?

Best for a payment you are watching or a decision you need explained out loud. Call +64 9 475 3218 (NZST) and a person picks up in roughly five minutes.

Call us

Six facts for NZ players

What New Zealand players get from Baloobet Casino

All of this settles how a New Zealand player reaches us and who stands behind the licence.

How to reach us

New Zealand phone+64 9 475 3218

Support time zoneNZST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Supervision

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-552306

Extra help

Problem gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Less back-and-forth, more answers

Five things cut most of the waiting out of a support conversation.

Your registered e-mail address and player ID
Date, time and amount of the payment
Screenshot of the error or the game round
Last four digits of your payment card
Any reference number support already gave you

Six addresses

Faster answers when you use the right address

One look at this table and your message lands on the desk that can actually fix it.

Account

General support and game questions[email protected]

Document checks and verification[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other desks

Complaints and escalations[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Know Who You Deal With

Who is Baloobet Casino licensed by?

This block tells you which company holds the licence and where to write to it.

The company

Legal nameBaloobet Casino LLC

Company number504351 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

License numberALSI-552306

Written contact

E-mail[email protected]

Baloobet Casino Clock

How long you wait, channel by channel

You will see how fast each channel answers and which clock all these hours follow.

Live chat

Chat openAvailable around the clock

Chat first reply4 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 475 3218

Phone waiting5 minutes

Four Escalation Steps

Baloobet Casino complaints, taken in order

You will know the order to escalate in, from a first chat to the Anjouan regulator.

Start With Support First

Start with the person who already knows your case. Describe what went wrong in plain terms, name the date and the amount, and keep the reply in writing.

Small Number, Long Trail

Every complaint gets a reference number. Hold on to it, because a manager and the regulator will ask for that number and the messages it ties to.

When The Answer Falls Short

If the reply does not settle it, ask for a manager review and state what outcome you expect. A senior agent reads the whole thread and answers in writing.

Your Last Step Up

Anjouan Offshore Finance Authority is the named regulator on licence ALSI-552306. A complaint that stays unresolved can be taken there, with your reference and records attached.

From Playing Alone to Talking It Through

A helpline, a counselling foundation and a venue exclusion programme all answer New Zealand players. None of them is part of Baloobet Casino, and nothing you say to them reaches your account here.

Gambling Helpline New Zealand. Free phone support from trained counsellors, any hour, for anyone worried about their own betting or someone else's.

The Problem Gambling Foundation. Counselling and practical advice for players and families, including free sessions with people who work on gambling harm every day.

Multi-Venue Exclusion Programme. Bars a player from gambling venues around the country, so one request covers every town instead of being repeated.

Seven Replies

Check the Short Answer First

Useful when a chat window is queued and you want the plain fact without waiting in line.

trustWhy is Baloobet Casino licensed in Anjouan?+

Anjouan Offshore Finance Authority is the regulator that issued licence ALSI-552306 to Baloobet Casino LLC, company number 504351. That licence is what the casino points to when a player asks who polices its games and payouts.

trustDo I need to complain to someone higher up?+

Take it back to support first and say plainly that the reply did not settle it; going straight to the regulator skips a step that often fixes things. If the matter still stands open, you can put it in writing to Anjouan Offshore Finance Authority, the casino's regulator.

trustWhere do I go to close my account for good?+

Send the request from your registered email address to [email protected] and say whether you want the account closed or frozen for a while. Closing it ends access to the account, so withdraw any balance first.

trustWhy does support need my email before helping?+

Your registered email address and full name are enough for support to find the account and open the right screen. Nobody on the team will ever ask for your password, because the reset link sent to that address is the only route back in.

trustCan I be verified within a day or two?+

Most checks finish in about twenty-nine hours once proof of identity, proof of address and confirmation of your payment method are in. Sending clear photos or PDFs the first time saves a second round.

trustWhat if I would rather write in German?+

Support answers in English, German, French and Spanish, so you can write in whichever of those you think in. The same team covers all four, whichever channel you pick.

trustHow long do you keep my personal data after I leave?+

Write to [email protected] asking for a copy of what is held on you, or for deletion where the licence rules allow it. Requests are logged and passed to the data team, and you get a reply at your registered address.